Refund policy
Returns Policy “Not quite right for me”
Returns and Exchanges for both in person and online purchases
In person purchases
We do not offer refunds for purchases taken at our Barbican based gallery in Plymouth. If, after 14 days of the purchase, you would like to return an item we offer an exchange for another item or a gift voucher for the same value or more. If the new item value exceeds the value of the previous purchase, the customer is responsible for making up the difference.
Note: for hygiene reasons, all earrings are exempt from this exchange policy and are nonrefundable.
Online purchases
If for any reason you are not completely satisfied with your online purchase and would like to exchange or refund, please return the item to us in its original, unworn condition within 14 days of receipt.
Please send the item via a secure, trackable service, such as Royal Mail Special Delivery, ensuring that adequate insurance is in place. Email the tracking number once you have received it. The return postage cost is the customer's responsibility, and the gallery will not accept financial responsibility for items lost in the mail. For full details on how to return an item, please see below.
Refunds are made via the same payment method you used online.
Exemptions from any exchange for refund:
Refunds are made via the same payment method you used online
· * bespoke pieces and items that have been customised to a customer’s request.
· * all earrings for hygiene reasons.
Please note that the original postage costs are not refundable, and we do not accept any responsibility for the return postage costs. Exceptions to this are if an item is faulty upon receipt.
Faulty Goods
In the rare event that goods are delivered faulty or damaged, please contact us as soon as possible on 01752 220011 or email us so we can arrange a replacement or a refund. If the package you receive is damaged or open, please do not accept the delivery and contact us immediately to arrange a replacement. We will bear the costs of postage to return the goods and issue a re-delivery.
Faulty items will only be accepted for return if the goods have been delivered to the customer damaged, or if a manufacturing fault occurs within the 6 months after delivery. All items that are returned as faulty will be assessed by us, and any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty. We offer a full repair service for such items. There will be a small charge for this service to cover the cost of the repair, along with any shipping costs incurred.
Please return all items to:
Victoria Sewart Contemporary Jewellery Gallery
39 Southside Street, The Barbican, Plymouth, PL1 2LE
Return the item to us via a secure, trackable service. If you are in the UK, we recommend Royal Mail Special Delivery. We do not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These are the responsibility of the customer.
In the interests of Fraud prevention, your refund will be issued by the same method by which you paid, within 28 days of receipt of the item.
If you are interested in any of our jewellery and have any questions, please do give us a call at the gallery on 01752 220011. All our staff are passionate about Jewellery and understand how personal it is and the importance of a piece being perfect so we will do our best to help you with your purchase.
·e